How we collect, use, and protect your information
Last updated: June 21, 2025
At Introwarm, we understand that trust is fundamental to our relationship with you. This Privacy Policy explains how we collect, use, and protect your information when you use our AI-powered email personalization service. We're committed to transparency and giving you control over your data.
When you create an Introwarm account, we collect your name, email address, company information, and billing details.
We collect professional information including your job role, company size, industry, and CRM preferences to personalize your experience.
We collect publicly available LinkedIn profile information, company news, and social media posts for prospects you research through our service.
We automatically collect information about how you use Introwarm, including features accessed, emails generated, and system performance data.
We use your information to provide AI-powered email personalization, prospect research, and CRM integrations.
Prospect data is processed through AI models to generate personalized email content. This processing happens securely and data is not used to train external AI models.
We use your information to manage your subscription, provide customer support, and send important service updates.
Anonymized usage data helps us improve our AI algorithms and add new features to better serve our users.
Introwarm never sells, rents, or trades your personal information or prospect data to third parties.
We share data with trusted service providers (like Supabase for hosting, OpenAI for AI processing) who help us operate our service under strict data protection agreements.
When you connect your Salesforce or other CRM, we only access and sync the data necessary to provide our personalization features.
We may disclose information if required by law, to protect our rights, or to ensure user safety.
We use industry-standard encryption, secure data centers, and regular security audits to protect your information.
We retain your account data while your subscription is active. Prospect research data is typically retained for 90 days unless you delete it sooner.
You can delete prospect research data at any time. When you close your account, we delete your personal data within 30 days.
You can access and export your data at any time through your account dashboard or by contacting our support team.
You can update your profile information and account settings directly in your Introwarm dashboard.
You can delete your account at any time. This will permanently remove your personal data from our systems.
You can opt out of marketing emails while still receiving important service updates and billing notifications.
We collect publicly available LinkedIn information in compliance with their terms of service. We do not access private messages or non-public profile data.
We use OpenAI and other AI services to generate personalized content. Your data is processed securely and is not used to train their models.
Our integrations with Salesforce and other CRMs follow their respective privacy policies and data handling practices.
If you have any questions about this Privacy Policy or how we handle your data, we're here to help. You can reach out to us anytime.
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We'll notify you of any material changes by email and update the "Last updated" date at the top of this page. Your continued use of Introwarm after any changes means you accept the updated policy.